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Support Policy

Read our Support Policy
  • Bugs

    Found a bug in one of our products? Please provide us steps to replicate the issue and we will make sure it never happens again.


    Chance of getting support:

  • Configuration

    Our support staff is always willing to help you identify technical issues and give you tips on how to configure the extensions/templates.


    Chance of getting support:

    Very Good
  • 3rd party products

    Our extensions and themes are tested to work flawlessly on a clean WordPress and Joomla installations. If they don't work with 3rd party extensions or templates, we can help you to locate the issue but we can't guarantee to fix the problem.


    Chance of getting support:

  • Javascript conflicts

    Our products will not work on a website with existing Javascript errors.

    If there are javascript errors in your website caused by 3rd party extensions or templates, you must solve these errors before asking for support for our products.


    Chance of getting support:

  • Old versions

    If you are using an older version of a product or an older version of WordPress or Joomla, we will try to figure out the issue but there is not much we can do if you don't update to the latest versions.


    Chance of getting support:

  • Localhost

    If your website is on localhost then there is little we can do to help you. In this case please upload your website to a live server before opening a ticket.


    Chance of getting support:

  • Customizations

    Limited customization support is available only if the feature will add value to the product and is requested by others too.


    Chance of getting support:

    Very Rarely
  • Server & Hosting

    Unfortunately there is nothing we can do to help you. You will have to sort it out with your hosting provider.


    Chance of getting support:


Customized extensions

We can not provide support if you have customized the extensions or you have made changes to the core files of the extensions.

Important: Admin log in info

We can not provide support if you post single line questions without detailed description of the issue faced. Support requests without links and/or log in info will be automatically labeled as low priority, resulting to prolonged resolution time. Help us to help you. Log in info can be submitted by email or support chat safely.

Expired Support

We cannot guarantee that older versions of our products will continue to function indefinetely with the latest version of Joomla and WordPress or the latest versions of 3rd party extensions and templates. Support is available to paying customers with active support subscriptions. If your subscription has expired and you need support, you must renew your subscription.

Old Browsers compatibility

Are you still on IE8 and below? We only support modern browsers like Chrome, Firefox, IE10+ etc.